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FAQs

FAQs

  • WHO IS BREMWORTH?

    Bremworth is an iconic New Zealand brand offering premium wool carpets uniquely designed and made in New Zealand. With over 60 years in the flooring business, Bremworth’s ingenuity to innovate with natural materials aims to make homes more sustainable, safer and desirable places to live.

  • WHY HAS BREMWORTH STOPPED PRODUCING SYNTHETIC CARPET?

    In May 2021, Bremworth celebrated a major milestone with our last ever roll of synthetic carpet coming off our manufacturing line. This marked our transition to a wool-only carpet and rug company as we journey towards becoming a more sustainable business - a move that reduces our use of imported synthetic fibre annually by 2,500 tonnes. The company will now focus on natural fibre design, science and innovation to help make home interiors, and the planet, healthier and more sustainable. Read more about our sustainability journey here.

  • WHAT ARE THE ADVANTAGES OF WOOL CARPETS & RUGS?

    Wool carpets and rugs have stood the test of time and they have many amazing natural properties that synthetic counterparts cannot match. Wool helps regulate humidity within your home (absorbing moisture when the air is wet and releasing it when the air is dry) essentially meaning it can breathe. Wool is also naturally hypoallergenic (absorbing and filtering VOCs) which is a great benefit for asthma sufferers. Wool is the safest carpet fibre as it's very difficult to ignite, it burns slowly and it's easy to extinguish. Wool fibres are 100% natural, biodegradable and renewable meaning that they are able to regrow and replace. Read more about why wool here.

  • WHERE ARE BREMWORTH PRODUCTS MADE?

    Our operations proudly span New Zealand's North Island. We buy wool from New Zealand farmers, turn it into quality yarn at our Napier and Whanganui sites, and finally tuft the yarn into carpet and customisable rugs in Papatoetoe, south Auckland.

  • WHERE CAN I PURCHASE BREMWORTH PRODUCTS?

    Carpets: You can purchase Bremworth carpets from any retailer found on the Store Finder page. Take a look at the key below the map – it tells you what collection each store stocks.

    Rugs: Our rugs are available to purchase online on our website and are delivered for free nationwide.

  • How do I order a sample?

    We offer 3 free samples delivered anywhere in Australia. Head to the Carpets or Rugs page, click on your preferred carpet, choose your colour and hit the free sample button. More information about ordering samples can be found here.

  • HOW CAN I TELL IF I'M BUYING A GOOD QUALITY CARPET?

    The most trusted way to check that you're buying a good quality carpet is to see if it has an independent performance grading from ACCS – the Australian Carpet Classification Scheme. Carpet manufacturers have no influence over what grading their carpets receive once they have been sent off for testing – providing consumers with a truly trustworthy source of information. If quality and longevity are important to you, look for a ‘Residential Extra Heavy Duty Plus Stairs, 6 Stars’ rated carpet.

  • WHO WILL INSTALL MY CARPET?

    Carpet must be purchased through one of our retailers. They will help you select your underlay and they will organise one of their carpet layers to complete the job.

  • WHEN BUYING CARPET, WHAT IS THE DIFFERENCE BETWEEN A BROADLOOM (LINEAR) METRE AND A SQUARE METRE?

    A broadloom metre is the standard width of a carpet roll – 3.66 metres. To work out the square metre price from a broadloom metre price, just divide the broadloom metre price by 3.66. Alternatively, ask your retailer to quote the job in square metres.

  • How do I customise a Bremworth rug?
    Go to our Rug Collection page and customise your rug in four easy steps:
    1. Select your style 
    2. Select your colour 
    3. Select your size - maximum width is 3.66m and maximum length is 6m.
    4. Select your edge finish - fabric, felt, concealed or overlocked.


    Once you make your selections, our virtual rug tool will give you an idea of the size and shape of your rug and also display the price. To purchase your rug, click Buy Now and it will be added to your cart. Complete checkout by entering delivery and payment details, and your rug will be delivered direct to your door.

  • How accurate is the rug generated on the Virtual Rug tool?

    Our virtual rug tool generates a rug that is designed to give you an idea of the size/shape of your rug. The illustration is indicative only. Due to individual settings on computer screens, monitors and printers, colours will always vary. The size of the image is also an indication only. Bremworth recommends ordering a sample before purchasing to ensure you are happy with the colour and design before purchasing.

  • Do you offer different shape rugs?

    Bremworth offer square, rectangle or round rugs. Our customisable rugs allow you to customise the size to find the perfect rug for your home.

  • How do I care for my rug?

    Please download our Rugs Care & Maintenance Guide or check out our Care Guide page for more information on maintenance and stains.

  • Will I need an anti-slip mat for my rug?

    All customisable Bremworth rugs come with an anti-slip mat to protect your hard flooring and ensure that your rug will not move around.


    Handcrafted rugs feature a premium cotton backing which negates the need for an anti-slip mat.

  • How much does shipping cost for a rug?

    Shipping is free Australia wide.

  • Do you ship rugs internationally?

    Shipping is Australia wide only at this stage. If you are in New Zealand, please visit the New Zealand website www.bremworth.co.nz
    Please contact us directly if you would like to discuss international shipping.

  • How long will it take for my custom size rug to arrive?

    As custom size rugs are designed to your requirements it takes time to create your unique rug. Please allow up to 15-20 business days for the rug to be dispatched from New Zealand. Transit to Australia can take up to 10 business days. Once orders arrive in Australia, delivery can take 3-7 business days. We will send you a confirmation email once the rug has been shipped including tracking details. We cannot control delays by freight companies.


    Please note: Due to the Christmas shutdown period, all customisable rugs will be ready for dispatch from New Zealand in 7-8 weeks. 

  • How long will it take for my handcrafted rug to arrive?
    We aim to dispatch handcrafted rug orders from New Zealand 3-5 business days from purchase. Transit to Australia can take up to 10 business days. Once orders arrive in Australia, delivery can take 3-7 business days. We cannot control delays by freight companies.


    Please note: For handcrafted & ready made rug orders, the last day for dispatch from New Zealand is the 21st of December 2021 and will resume on the 6th of January 2022.

  • Can I put my rug on carpet?

    Bremworth recommends placing the rugs on hard flooring. When a rug is placed on carpet it appears to wrinkle. This is because carpet does not provide much support for the rug. When heavy items such as dining tables are placed on top of the rug this will show more.

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Country: New Zealand  |  Australia